When planning began for Knowledge 2020 (K20), ServiceNow’s annual spring user conference, no one could imagine the challenges and changes soon coming to the world. In March of 2020, to ensure the safety and health of attendees, partners, and community, 

 it was announced that the popular event would be transformed into a digital experience; an online showcase rolled out over six weeks, exploring all the ways you can unlock productivity through modern digital workflows, highlighting the latest customer and platform innovations, and inspiring the ServiceNow community to continue to create great experiences for their customers and employees.

From May 4 to June 11, 2020, the new K20 Digital Experience offered over 1,000 high-value online keynotes, presentations, demos, and training across 19 channels. More than 70,000 of your peers registered, with some sessions seeing “live,” virtual audiences of nearly 4,000.


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